Support
Get more information about our snow removal services. If you have questions check out our FAQs or send us an email.
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service@northstarpropertysolutions.bizFrequently asked questions
How long is your contract?
Our contract covers snow removal from November 1 through April 15.
Does your contract include snow removal for my sidewalks?
At this time, sidewalks are not included in our snow removal contracts.
What is the minimum amount of snow fall for you to provide service?
Our minimum snow threshold is 1”. Any time it snows 1” or more at once, our services will kick in.
How long will it take you to clear my driveway?
Our routes are completed in 8-10 hours after snowfall has stopped.
How do I get started with your services?
Fill out this form to get started. To learn more about our process, visit our How It Works page.
Do you clear all the way to the garage door?
We clear to within two feet of the garage door. Any closer than that and we increase the likelihood of an accident.
What if my car is in the driveway?
Our operators will get as close as possible to the vehicle but will not return to clear an area that is inaccessible. We will not shovel or otherwise remove snow from areas that are blocked by vehicles or any other objects.
Leave your snow to us.
Our services will take care of your snow removal needs all winter long.